Hours are from 9-5pm Monday - Friday only. I work at a dealership 6 days a week. How are we support to get a payoff if a customer wants to trade in a vehicle over the weekend. They don't even have a 24 hour call center like all the other credit lenders do. Or even have...Read more
Several years ago the loan on our vehicle was transferred over to this company for the remainder of the note which was under a year. We decided to begin furiously paying off the truck. The final payment was due in January however I had made the final payment in...Read more
I bought a car from Insta Credit, evidently they sold my loan to United Acceptance without my consent. No matter how many payments I made, my balance remained the same for most of the 2 years I paid them. In the third year, the car broke down, engine failure, little...Read more
United Acceptance - Don’t ever get a car from them
I paid 25,000 on my car was left with 1400 left over to pay off and they would not work with me even with out a job I paid 800$ before it was 1400 in September the next month October they picked it up saying I was behind and it was only 1400 left over. The staff is rude. No empathy no nothing really bad company just trying to make money
Short Review on January 11, 2017
United acceptance is full of *** and is a sorry *** company & deserves to be shut down , your best bet is to finance through another company !!! If I would have know how full of *** they were I would have disagreed with financing with them ! I hope that company rots in fuxking *** !! Yeah that way !
United Acceptance Loan Review
just two weeks ago...i was behind $245...due to me being out of work for summer break, just called to make a payment, i make payments every two weeks or pay the full amount the beginning of the month...now im behind$1400...uunited acceptance should be shut down, & burned to the ground, this is ridiculous!
They don't care about the people the operators always are mad and with bad aptitude I'll keep paying and my balance don't go down always is something and if I want to pay some payments on advance they said the sistem don't let them doit so you can keep paying hig interest
Probably like everyone here my account was transferred to united acceptance but not until a customer service rep called and spoke to me (very friendly,respectful and patience by the way with all my questions) after i said ok then she said,"ok we will send you a welcome...Read more
i went to a car lot in Acworth, Ga. I purchased a car form them financed a car through them and a month later this company bought my contract from them. One without my permission, two they never sent me any paperwork. The late fees are a joke and they keep adding them...Read more
I could not understand how on a 4 year loan which is 3 years done, I still owe another 2 years! They send me a bill with one amount, I call and ask the payoff amount and its a few hundred more than the bill and that is after I made a payment!!! What the F**k. This...Read more
They call me every hour left 2 messages on my phone sent 2 emails to me the rep called me a liar and Saturday we will be presenting my car within an hour and my payment and it was 30 days late and they want to play games and act like the next rep is a supervisor when...Read more
Their website leaves a lot to be desired. It states that you can click and leave comments because "your voice matters" but when you click, it just tells you the payment offers. I see comments (good) on there which leads me to believe that they are bogus. In this day...Read more
Holly Pond, Alabama
I made a one time first payment for my daughters car on a Tuesday and the next day had an extra 334.50 taken out of my account without my knowledge. They have no record of the transaction, and refuse to give me my money back even though there name is on the...Read more
Citrus County, Florida
I didn't like
- Reps are not very helpful
We are an auto dealer that had the unfortunate experience of trying to pay off a auto loan on behalf of our customer that traded in their vehicle to us. After sufficient time for our check to clear we called to see if the check was received and if they had mailed us...Read more
- Reps friendly
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