United Acceptance Complaints and Reviews

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United Acceptance
Main address: 2400 Lake Park Drive SE, Suite 100 30080 Smyrna GA
888-951-9762, 770-799-1810, , http://67.15.172.5/~unitedac/index.php?option=com_smartformer&Itemid=20
  • 30+1 mobile complaints
  • $41.8K claimed losses
  • $1.3K average
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  • Oct 08
  • Dealers
  • Car Loan Payment
  • 2
  • 2
  • 71

United Acceptance bought my car loan from a buy here pay here lot with out my knowledge. As soon as they bought the loan, they told me I was 2 payments behind. "if" I had been more than a week behind, they flip a switch at the BHPH I went thru and shut ur car down, and they only sell loans that have had timely payments and a good pay history, Yet somehow I was $660 behind. NO POSSIBLE WAY. I have... Read more

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  • Oct 03
  • Ex Employees
  • Tucker, Georgia
  • Checks Payments
  • 45

I retired a year ago, and have had many issues with my checks. I have always called them and kept in contact with the they have worked with me every time. The folks in the Smyrna office could not be any better. I would not deal with anyone else because they take care of me. I think they have always been fair. A late fee is a late fee and they must collect. They only I do not like is the... Read more

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  • Aug 18
  • Auto Financing
  • Roxboro, North Carolina
  • Business Practices
  • 256

I have always paid my car payment on time but as soon as my account was sold to united acceptance I had nothing but trouble. My monthly payment keep going up even though I was told that it wouldn't. Then one month I will be ahead in my payments and the following month I will be late. What took the cake was this pass Friday my payment was do 177.33 I tried to make a payment and they say there is... Read more

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  • Jun 08
  • Auto Financing
  • Warranty Work
  • 7
  • 7
  • 193

This place is a joke. Forget about being hung up on trying to get warranty work done. I pay almost 400 a month for a car, supposed to be bi weekly 189. I make both payments at once so I have rent money also. They have shut my car off more times then I can remember, always telling me I'm late when I'm not. I basically have to explain once a month to these idiots that I paid 2 payments at once and... Read more

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  • Sep 25, 2013
  • Auto Financing
  • Columbus, Ohio
  • Auto Loan
  • 3
  • 3
  • 214

I also bought a car from a buy here pay here and was making my car payment's on time, then I was told that they sold my account because I was in good standings with with. I did not receive a welcome letter, only the thing I got was a phone call saying I was behind on my payments. I paid to catch up and almost paid my car off , they then told me I still owe them money. I told them to send me a... Read more

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  • Apr 02, 2013
  • Service Centers and Customer Services
  • Telephone Harassment
  • 3
  • 3
  • 271

We purchased a car for my daughter from a buy here/pay here lot. The lot, without our permission sold the loan to United Acceptance. We have received a large number of phone calls about a welcome letter which we confirmed that we received months ago, and they constantly ask me to verify my information. If my payments were late or if I was behind, I may be able to understand the constant phone... Read more

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  • Jan 27, 2013
  • Auto Financing
  • Muncie, Indiana
  • Credit Report
  • 2
  • 2
  • 366

I was with a buy here pay here lot and this company took over , I heard from them one time and that was it . The car broke down so I waited for them to repo it and they have not . I got a new car and they did a credit report and it shows I owe nothing . I have tried to get my title and they have not responded . Can't do *** with the car but keep it plated . I read everyone's complaint if they... Read more

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  • Oct 16, 2012
  • Auto Financing
  • Austin, Texas
  • Auto Loan
  • 1
  • 1
  • 318

The only way I can now make a payment to these folks is to mail a check. If I do an automatic draft there is a $6.00 fee, If I use my debit card online or over the phone there is a $10.00 fee. What a rip off. My loan was just bought out by these folks. I am not a happy camper. But the good news is I am gonna work hard to get this thing paid off. I was told when they first contacted me that... Read more

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  • Mar 30, 2012
  • Auto Financing
  • Washington, District Of Columbia
  • Telephone Harassment
  • 3
  • 3
  • 263

Friday 03/30/2012, 4:03 PM, I received a harrassing phone call. I'm being sued for a loan with US cash advance I did not have. I have a loan with United, and the payment is due 04/02/12. I asked several times who is sueing me and for what amount. I was not told for the amount. When I mentioned I have a loan with United and the payment is due 04/02/12 he hung up. I am really pissed off... Read more

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