United Acceptance Complaints and Reviews

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United Acceptance
Main address: 2400 Lake Park Drive SE, Suite 100 30080 Smyrna GA
888-951-9762, 770-799-1810, ,
  • 27 complaints
  • $34.8K claimed losses
  • $1.3K average
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  • Jun 08
  • Auto Financing
  • Warranty Work
  • 6
  • 23

This place is a joke. Forget about being hung up on trying to get warranty work done. I pay almost 400 a month for a car, supposed to be bi weekly 189. I make both payments at once so I have rent money also. They have shut my car off more times then I can remember, always telling me I'm late when I'm not. I basically have to explain once a month to these idiots that I paid 2 payments at once and... Read more

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  • Sep 25, 2013
  • Auto Financing
  • Columbus, Ohio
  • Auto Loan
  • 1
  • 65

I also bought a car from a buy here pay here and was making my car payment's on time, then I was told that they sold my account because I was in good standings with with. I did not receive a welcome letter, only the thing I got was a phone call saying I was behind on my payments. I paid to catch up and almost paid my car off , they then told me I still owe them money. I told them to send me a... Read more

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  • Apr 02, 2013
  • Service Centers and Customer Services
  • Telephone Harassment
  • 2
  • 152

We purchased a car for my daughter from a buy here/pay here lot. The lot, without our permission sold the loan to United Acceptance. We have received a large number of phone calls about a welcome letter which we confirmed that we received months ago, and they constantly ask me to verify my information. If my payments were late or if I was behind, I may be able to understand the constant phone... Read more

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  • Jan 27, 2013
  • Auto Financing
  • Muncie, Indiana
  • Credit Report
  • 2
  • 267

I was with a buy here pay here lot and this company took over , I heard from them one time and that was it . The car broke down so I waited for them to repo it and they have not . I got a new car and they did a credit report and it shows I owe nothing . I have tried to get my title and they have not responded . Can't do *** with the car but keep it plated . I read everyone's complaint if they... Read more

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  • Oct 16, 2012
  • Auto Financing
  • Austin, Texas
  • Auto Loan
  • 1
  • 223

The only way I can now make a payment to these folks is to mail a check. If I do an automatic draft there is a $6.00 fee, If I use my debit card online or over the phone there is a $10.00 fee. What a rip off. My loan was just bought out by these folks. I am not a happy camper. But the good news is I am gonna work hard to get this thing paid off. I was told when they first contacted me that... Read more

Was this review helpful? 2 15

  • Mar 30, 2012
  • Auto Financing
  • Washington, District Of Columbia
  • Telephone Harassment
  • 3
  • 193

Friday 03/30/2012, 4:03 PM, I received a harrassing phone call. I'm being sued for a loan with US cash advance I did not have. I have a loan with United, and the payment is due 04/02/12. I asked several times who is sueing me and for what amount. I was not told for the amount. When I mentioned I have a loan with United and the payment is due 04/02/12 he hung up. I am really pissed off... Read more

Was this review helpful? 1 4

  • Aug 24, 2011
  • Auto Financing
  • Nashville, Tennessee
  • Repossessed Vehicle
  • 5
  • 184

United Acceptance bought the loan to my soon to be ex-husband, who is an ILLEGAL IMMIGRANT. I am all for equality, until one becomes abusive. I paid my monthly fees and moved to another state..... United Repo'd the vehicle and is now refusing to let me get my things out of the car......money, medicine, my house keys.....I am going to ruin them....until they fix it!!! They are the ONLY finance... Read more

Was this review helpful? 2 12

  • Jul 19, 2011
  • Auto Financing
  • Kansas City, Missouri
  • Repo Order
  • 5
  • 233

united acceptance is a rip. my loan was sold to this company at the time i owed about $6000. soon as i got it paid down to $3000 they put out a repo order!! was two months behind!! i continually asked them for paper work on the truck. their response was everything stays the same as previous loan. my thought if everything stays the same why am i paying them? they never came up with any proof of... Read more

Was this review helpful? 5 5

  • May 04, 2011
  • Dealers
  • Denver, Colorado
  • Derogatory Language
  • 1
  • 129

I was astonished that I heard the manger using derogatory language when addressing a family at Car Hop located 658 S Havana Street Aurora, Colorado 80012. Looks like this family had recently purchased a car from this dealer, a younger women explained the car had broke down. Due to extreme stress or maybe just anger, the manger began using derogatory language. Telling her to shut the "F" word Up!... Read more

Was this review helpful? 1 2

  • May 01, 2011
  • Auto Financing
  • Dallas, Texas
  • Buick Problem
  • 92

I would not reccommend car hop or universal acceptance corporation. First off the Car Hop staff was very pleasant to work with. and the guy that helped me was patient and the manager was sincerely nice. I just needed a new car cuz the one i had was messing up again and I didnt want to get it fixed I finally chose a car that i was pleased with. however two weeks later it starting cutting off on me... Read more

Was this review helpful? 1 2
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