United Acceptance Complaints and Reviews

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United Acceptance
Main address: 2400 Lake Park Drive SE, Suite 100 30080 Smyrna GA
888-951-9762, 770-799-1810, ,
  • 30+3 mobile complaints
  • $41.8K claimed losses
  • $1.3K average
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I was 700$ late on a payment my last payment to be exact and they deposed my vehicle ended up paying 1200, so I recommend you not going with them they may tell you its to help with credit recovery DON'T DO IT , wish I could've wiped my *** and *** and handed it to UNITED ACCEPTANCE NEVER AGAIN WILL I DO BUSINESS WITH YALL. Add comment

Ever since they bought my car loan without my knowledge, i have had nothing but problems! I'm literally calling them every two weeks to have something fixed with my payments. This is ridiculous. And their customer service reps are the rudest people. But thats what happens when you let the "hood" represent your company. Add comment


  • Oct 08
  • Dealers
  • Car Loan Payment
  • 2
  • 2
  • 163

United Acceptance bought my car loan from a buy here pay here lot with out my knowledge. As soon as they bought the loan, they told me I was 2 payments behind. "if" I had been more than a week behind, they flip a switch at the BHPH I went thru and shut ur car down, and they only sell loans that have had timely payments and a good pay history, Yet somehow I was $660 behind. NO POSSIBLE WAY. I have... Read more

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  • Oct 03
  • Ex Employees
  • Tucker, Georgia
  • Checks Payments
  • 84

I retired a year ago, and have had many issues with my checks. I have always called them and kept in contact with the they have worked with me every time. The folks in the Smyrna office could not be any better. I would not deal with anyone else because they take care of me. I think they have always been fair. A late fee is a late fee and they must collect. They only I do not like is the... Read more

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  • Aug 18
  • Auto Financing
  • Roxboro, North Carolina
  • Business Practices
  • 303

I have always paid my car payment on time but as soon as my account was sold to united acceptance I had nothing but trouble. My monthly payment keep going up even though I was told that it wouldn't. Then one month I will be ahead in my payments and the following month I will be late. What took the cake was this pass Friday my payment was do 177.33 I tried to make a payment and they say there is... Read more

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  • Jun 08
  • Auto Financing
  • Warranty Work
  • 7
  • 7
  • 220

This place is a joke. Forget about being hung up on trying to get warranty work done. I pay almost 400 a month for a car, supposed to be bi weekly 189. I make both payments at once so I have rent money also. They have shut my car off more times then I can remember, always telling me I'm late when I'm not. I basically have to explain once a month to these idiots that I paid 2 payments at once and... Read more

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  • Sep 25, 2013
  • Auto Financing
  • Columbus, Ohio
  • Car Loan
  • 3
  • 3
  • 253

I also bought a car from a buy here pay here and was making my car payment's on time, then I was told that they sold my account because I was in good standings with with. I did not receive a welcome letter, only the thing I got was a phone call saying I was behind on my payments. I paid to catch up and almost paid my car off , they then told me I still owe them money. I told them to send me a... Read more

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  • Apr 02, 2013
  • Service Centers and Customer Services
  • Telephone Harassment
  • 3
  • 3
  • 300

We purchased a car for my daughter from a buy here/pay here lot. The lot, without our permission sold the loan to United Acceptance. We have received a large number of phone calls about a welcome letter which we confirmed that we received months ago, and they constantly ask me to verify my information. If my payments were late or if I was behind, I may be able to understand the constant phone... Read more

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  • Jan 27, 2013
  • Auto Financing
  • Muncie, Indiana
  • Credit Report
  • 2
  • 2
  • 395

I was with a buy here pay here lot and this company took over , I heard from them one time and that was it . The car broke down so I waited for them to repo it and they have not . I got a new car and they did a credit report and it shows I owe nothing . I have tried to get my title and they have not responded . Can't do *** with the car but keep it plated . I read everyone's complaint if they... Read more

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