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  • 2 days ago
  • Dealers
  • Irving, Texas
  • 10
  • REVIEW RATING 3/5

I work for a Buy Here Pay Here dealer in Texas. We have sold notes to UAI several times. I have always had the worst experiences in working with them. They are rude, ignorant, can never accept responsibility for their mistakes and are horrible to our customers. I feel so bad for those customers' whose accounts we sell to UAI. A word of advice if you are a current customer from a Buy Here Pay Here... Read more

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They bought my loan from a pay here car lot and I dont care for them at all they were mad because I wont write my account number on the outside of envelope for all to see and now im ahead on my payments but called to tell me if im late it will be bad on my credite excuse me im AHEAD Add comment

  • Jan 13
  • Auto Financing
  • Harlingen, Texas
  • Car Loan
  • 5
  • 5
  • 262
  • REVIEW RATING 5/5

These people bought my car loan from a local dealer that ive been purchasing cars from for years ....these people are the worst people ive ever dealt with ...now I have to pay a $7 fee every 2 weeks just to make my payment ...ive had exeptional history with the prior company ...and always pay my payment on time ..Im in the process of refinancing my vehicle with my bank to not have to deal with... Read more

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  • Jan 09
  • Auto Financing
  • Bradenton, Florida
  • Car Financing
  • 3
  • 3
  • 165
  • REVIEW RATING 4/5

made payments like I was supposed of course they give me this xxish about your making your car payments on time and transferred me to this company. doubled the payments every month through there site. there site said I owed nothing else but this bxxxx keep telling me that I owe 397.00 when asked lets go down the payments with what you have wanted to get fxxxin smart with me. When asked to speak... Read more

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  • Dec 29, 2014
  • Auto Financing
  • Hazlehurst, Georgia
  • Car Loan
  • 1
  • 1
  • 163
  • REVIEW RATING 4/5

I make a payment every week. I pay every Friday. I called dec 26th 2014 and was on hold for 8 hours. then, I called dec 27th 2014 to try and make my payment and was on hold for 6 hours then, today dec 29th I have called and been on hold for 5 hours. my problem is my car takes a code and without speaking to a rep I cant make a payment which means I cant get a code which means my car will soon not... Read more

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I have literally tried calling several numbers to make my payment and as soon as I get under 5 after being number 34 they disconnect me. Ugh! Add comment

I was 700$ late on a payment my last payment to be exact and they deposed my vehicle ended up paying 1200, so I recommend you not going with them they may tell you its to help with credit recovery DON'T DO IT , wish I could've wiped my *** and *** and handed it to UNITED ACCEPTANCE NEVER AGAIN WILL I DO BUSINESS WITH YALL. Add comment

Ever since they bought my car loan without my knowledge, i have had nothing but problems! I'm literally calling them every two weeks to have something fixed with my payments. This is ridiculous. And their customer service reps are the rudest people. But thats what happens when you let the "hood" represent your company. Add comment

  • Oct 08, 2014
  • Dealers
  • Car Loan Payment
  • 2
  • 2
  • 358
  • REVIEW RATING 5/5

United Acceptance bought my car loan from a buy here pay here lot with out my knowledge. As soon as they bought the loan, they told me I was 2 payments behind. "if" I had been more than a week behind, they flip a switch at the BHPH I went thru and shut ur car down, and they only sell loans that have had timely payments and a good pay history, Yet somehow I was $660 behind. NO POSSIBLE WAY. I have... Read more

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  • Oct 03, 2014
  • Employees and Ex-employees
  • Tucker, Georgia
  • Checks Payments
  • 195
  • REVIEW RATING 4/5

I retired a year ago, and have had many issues with my checks. I have always called them and kept in contact with the they have worked with me every time. The folks in the Smyrna office could not be any better. I would not deal with anyone else because they take care of me. I think they have always been fair. A late fee is a late fee and they must collect. They only I do not like is the... Read more

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